btdbd Privacy Policy

btdbd is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy applies to the btdbd website, mobile platform, and all related services.

When you register on, log in to, or use any service on the btdbd platform, you agree to the terms of this privacy policy. Do not use any service without reading this policy. If you have any questions, please contact us.

To operate the btdbd platform, we may collect the following types of information:

2.1 Information Provided Directly

• Name, date of birth, and age verification details
• Mobile number and email address
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Account username and password (stored in encrypted form)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Date, time, and session duration of platform access
• Usage patterns collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

2.3 Information Received from Third Parties

• Information received through identity verification services
• Transaction confirmation information through payment processors
• Information from fraud prevention and risk assessment services

btdbd uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account
• Service Delivery: To manage gaming services, betting features, and bonus offers
• Payment Processing: To carry out deposit and withdrawal transactions
• Customer Support: To provide assistance via 24/7 live chat and email
• Security: To ensure platform safety and prevent fraud
• Responsible Gaming: To monitor gaming behaviour and provide assistance when needed
• Communications: To send important account notifications and service updates
• Analytics: To improve platform performance

We do not sell your information to third parties for marketing purposes.

btdbd may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in operating our platform — such as payment processors, identity verification companies, and technology service providers. These parties may only use information for specified purposes and are required to comply with our privacy standards.

4.2 Legal Obligations

We may provide necessary information under legal obligations or in response to a valid request from a government authority.

4.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will notify users in advance of any such change.

btdbd uses industry-standard technologies and practices to ensure the security of your information:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption
• Password Hashing: Your password is never stored in plain text — only in hashed form
• Access Controls: Only authorised staff can access relevant information when necessary
• Security Monitoring: Continuous monitoring is in place to detect suspicious activity
• Regular Audits: Security measures are regularly assessed and improved

While we strive to maintain the highest level of security, no online system is completely impenetrable. Use a strong password for your account and do not share it with anyone.

The btdbd website uses cookies and similar tracking technologies. Their purposes are:

• Essential Cookies: Required to maintain core platform functionality (login sessions, security)
• Functional Cookies: To remember your preferences and settings (language, display preferences)
• Analytics Cookies: To understand platform usage patterns, which helps improve services

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent some platform features from working.

btdbd retains your information according to the following criteria:

• All account information is retained for as long as the account remains active
• Transaction records are kept for the required period under legal and regulatory obligations even after an account is closed
• Customer support communication history is retained for a specified period
• Analytics data may be retained for an extended period after personal identifiers have been removed

At the end of the retention period, your personal information is securely deleted or anonymised.

As a user of btdbd, you have the following rights:

• Right of Access: The right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request that data processing be limited in certain cases
• Right to Object: The right to object to the processing of your information for specific purposes
• Right to Portability: The right to receive your information in a structured, machine-readable format

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

btdbd strictly does not provide services to anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

If a parent or guardian suspects that their child has registered on our platform, please contact us.

btdbd reserves the right to revise this privacy policy from time to time. In the event of any significant change, we will:

• Update the revision date on this page
• Notify registered users via email or platform notification
• Where applicable, we may request fresh consent to the new terms

Continued use of the platform after any changes will be taken as your agreement to the updated policy.

For any questions or concerns about this privacy policy, or to exercise your rights, please contact our support team. btdbd provides support in both Bengali and English, 24/7.